📺 Stream EntrepreneurTV for Free 📺

Travis Kalanick's Downfall Shows How Necessary Accountability Is to Strong Leadership A new look behind the scenes at the ousting of the former Uber CEO reveals a universal truth about what is required to run a successful company.

By Nina Zipkin

entrepreneur daily
Mike Coppola/VF17 | Getty Images

In the months leading up to former Uber CEO Travis Kalanick stepping down from his post, it seemed like every week some new story emerged detailing the different ways the company was struggling, from implementing new cultural mores in the wake of a damning harassment and discrimination investigation to the exit of the company's new president not even six months into the job. The common denominator it seemed, was a brash, take-no-prisoners attitude towards all things that started at the top with Kalanick.

Now, seven months since Kalanick's exit, a new report from Bloomberg takes readers inside the CEO's last days, his reduced role within the company -- he remains a member of Uber's board -- and the leadership style that signaled that there was trouble ahead.

Related: 16 Weird Things We've Learned About Uber's Billionaire Co-Founder Travis Kalanick

The piece opens with a clash between Kalanick and short-lived president Jeff Jones about the public view of the company. "Jones and his deputies argued that Uber's riders and drivers viewed the company as made up of a bunch of greedy, self-centered jerks. And as usual, Kalanick retorted that the company had a public-relations problem, not a cultural one," write authors Eric Newcomer and Brad Stone

That impulse to pass the buck, as it were, soon came home to roost in a major way when footage of Kalanick berating an Uber driver named Fawzi Kamel was leaked, in which Kalanick can be heard saying, "Some people don't like to take responsibility for their own shit! They blame everything in their life on somebody else!"

Related: The Rise and Fall of Uber and Travis Kalanick

"As the clip ended … Kalanick seemed to understand that his behavior required some form of contrition," write Newcomer and Stone. "According to a person who was there, he literally got down on his hands and knees and began squirming on the floor. "This is bad,' he muttered. "I'm terrible.'"

The subsequent personal payment to Kamel from Kalanick of $200,000 show perhaps not a willingness to interrogate mistakes, but to paper over it in hope that it will go away. As the search was on to find a new CEO, Kalanick's pick was reportedly former General Electric CEO Jeffrey Immelt. It seems that his aim was for Immelt to hold the position for two years, at which point Kalanick would return to lead the company.

Related: Uber Needs to Recreate its Company Culture. Here's What You Can Learn From Its Mistakes.

But even in his capacity as former CEO, it seemed that the instincts that led to his ouster were still alive and well -- daily check-ins with executives -- and according to Newcomer and Stone, Kalanick "ordered the security team to dig through an employee's email to see if that person was leaking a potentially damaging story."

The Bloomberg investigation paints a picture of someone whose mistakes rendered them irrelevant to the company that they built. It shows that the strategies that brought the business its first brushes of success became more damaging than helpful, and there was a lack of personal accountability that would have allowed Kalanick to realize that.

Nina Zipkin

Entrepreneur Staff

Staff Writer. Covers leadership, media, technology and culture.

Nina Zipkin is a staff writer at Entrepreneur.com. She frequently covers leadership, media, tech, startups, culture and workplace trends.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Thought Leaders

It's the End of the Entrepreneurial Era As We Know It

With the rise of advanced technologies and AI, are we losing all sense of the independent business person and entrepreneur?

Business News

These 4 Words Make It Obvious You Used AI to Write a Paper, According to New Research

Scientists are increasingly using ChatGPT and other AI bots to write studies.

Science & Technology

Exploring How Virtual Reality is Changing Startups

Virtual reality's immersive environment is where startup marketing is headed, and early adopters will be the ones who profit.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Side Hustle

He Started a Luxury Side Hustle at Age 13 — Now the Business Earns More Than $10 Million a Year: 'People Want to Help You When You're Young'

Michael Morgan, now the owner of Iconic Watch Company, always had a passion for "old things" — and he turned it into a lucrative venture.

Business News

'They're Scared': PNC Arena Bans New York Residents From Purchasing Tickets Ahead of Rangers, Hurricanes NHL Playoff Matchup

The two teams will face off in Game 1 of the second round of the Eastern Conference fight for the Stanley Cup.