📺 Stream EntrepreneurTV for Free 📺

Facebook Explains What Happened in Massive Blackout: 'We're Working to Understand More' The mass outages affected millions of users worldwide.

By Emily Rella

entrepreneur daily

Anadolu Agency | Getty Images

Blame it on Mercury Retrograde or the beginning of spooky season, but social media users worldwide were in for quite a scare on Monday when Facebook went completely dark due to internal technical outages.

These blackouts also included Facebook-owned Instagram and international messenger app WhatsApp.

Santosh Janardhan, VP of Engineering and Infrastructure at Facebook, penned a statement on the company's website late Monday night apologizing to users and offering an explanation for the widespread outages.

Related: Facebook CEO Mark Zuckerberg's Net Worth Dropped by $7 Billion in One Day

"We are sorry for the inconvenience caused by today's outage across our platforms," he began. "The underlying cause of this outage also impacted many of the internal tools and systems we use in our day-to-day operations, complicating our attempts to quickly diagnose and resolve the problem.

Janardhan said that Facebook wants to "make clear" that the core cause of the blackouts was due to a "faulty configuration change" on "backbone routers."

"This disruption to network traffic had a cascading effect on the way our data centers communicate, bringing our services to a halt," he said.

The outages left millions refreshing and constantly checking their apps and pages to see if services had been restored.

Facebook's stock continued its recent downward trend by dropping nearly 5% on Monday, with CEO Mark Zuckerberg losing an estimated $6 billion off of his net worth in the hours following the crash.

As of Tuesday morning, Zuckerberg's estimated net worth was $117.4 billion.

Julian Dunn, director of product marketing at PagerDuty, weighed in on the effects of the outages on company revenue and financials.

"Outages like Facebook and Instagram mean big money for companies. Some companies are estimated to lose nearly five million dollars for every hour of the outage to their website," he said. "Although multi-hour outages are relatively rare, even short ones -- 15 minutes or half an hour -- have an outsized impact, as impatient consumers are all too eager to leave a down site and go elsewhere."

Facebook currently has around 2.89 billion monthly active users, while Instagram has an estimated 1 billion.

"We understand the impact outages like these have on people's lives, and our responsibility to keep people informed about disruptions to our services," Janardhan said in his letter. "We apologize to all those affected, and we're working to understand more about what happened today so we can continue to make our infrastructure more resilient."

As of 10 a.m. Tuesday morning, Facebook was up 1.17% from the same time the day prior.

Emily Rella

Entrepreneur Staff

Senior News Writer

Emily Rella is a Senior News Writer at Entrepreneur.com. Previously, she was an editor at Verizon Media. Her coverage spans features, business, lifestyle, tech, entertainment, and lifestyle. She is a 2015 graduate of Boston College and a Ridgefield, CT native. Find her on Twitter at @EmilyKRella.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Business News

Jeff Bezos and Amazon Execs Used An Encrypted Messaging App to Talk About 'Sensitive Business Matters,' FTC Alleges

The FTC's filing claims Bezos and other execs used a disappearing message feature even after Amazon knew it was being investigated.

Business News

Elon Musk Reveals His Tactics for Building Successful Companies, Including Sleeping Under His Desk and 'Working Every Waking Hour'

Musk shared the secrets on a podcast with Nicolai Tangen, CEO of the $1.6 trillion Norges Bank.

Side Hustle

3 Secrets to Starting a Small Business Side Hustle That Gives Your Day Job a Run for Its Money, According to People Who Did Just That — and Made Millions

Almost anyone can start a side hustle — but only those ready to level up can use it to out-earn their 9-5s.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Business News

'My Mouth Dropped': Woman Goes Viral For Sharing Hilarious Cake Decorating Mishap at Walmart

Peyton Chimack has received over 703,000 views on her TikTok post of her birthday cake.